Terms & Conditions
Daily hire charges are calculated on a per calendar day basis.
(subject to changes in legislation or errors).
Minimum hire periods and one-way hires
Pick up and drop off
Hours of operation are 9:00am to 4:30pm, Monday to Friday and 9:00am to 1:00pm Saturday. Lucky Rentals is closed on Sundays and all Public Holidays.
Cancellation fees are as follows:
Cancelled 1 – 10 days prior to pick up
50% of the rental (including accessories and insurance) is payable to Lucky Rentals and/or the booking agent.
Cancelled on the day or no show
100% of the rental (including accessories and insurance) is payable to Lucky Rentals and/or the booking agent.
It is the hirer’s responsibility to:
Ensure that all child seats and restraints are installed correctly
Be aware of, and comply with, all Australian legislation including, but
not limited to, Australian National Transport Commission rules and
Ensure that the gas bottle is off (unlocked) whilst driving and that the rear
or sliding door of the vehicle is open when the gas cooker is used
Return the vehicle washed (outside is free of dirt), vacuumed and tidy
The vehicle is supplied with a full tank of fuel and must be returned with a full tank of fuel. If the vehicle is returned without a full tank of fuel, the hirer is liable for the cost of the refuelling, plus a fee of AU$25.
Outback Roadside Cover
Outback Roadside Cover of an additional AU$10 per day will apply to all hires irrespective of how many days of the hire are spent in the Outback. A diagram of such areas is available from our reservations team or branch staff. If Outback Roadside Cover is not paid for at pick up of the vehicle, then the hirer is fully liable for the costs of any accident, irrespective of fault, and / or breakdown of the vehicle that occurs in such areas.
If the vehicle is not returned washed, vacuumed and tidy, a cleaning fee of AU$100 will apply
If a portable toilet (where applicable) is not returned empty, a cleaning fee of AU$100 will apply
All vehicles are designated smoke free. If smoking is undertaken inside the vehicle, a cleaning fee of AU$100 will apply
Traffic infringements and fines
toll road infringements) are the liability of the hirer. The hirer authorises Lucky Rentals to charge the hirer’s credit or debit card the cost of the infringement, infringement notice received by Lucky Rentals from a relevant authority that is authority, the processing fee is AU$50.
Lucky Rentals requires a bank pre-authorisation of the insurance excess (bond) amount (or a AU$250 minimum whichever is greater) from the hirer’s credit or debit card.
The hirer is liable for all damages to the vehicle regardless of who is at fault.
If the hirer is not at fault, and a third party admits liability, then a refund will be processed upon receipt of payment from the third party. The hirer is liable for all damages to a third party vehicle and/or property if the hirer is at fault.
The hirer’s liability is covered by Lucky Rentals’ insurance policy to a maximum of AU$5,000,000.
Insurance does not cover the hirer’s personal belongings.
The hirer is fully liable for any and all damages or costs when: These terms and conditions are breached
Negligence or wilful misconduct has occurred
A set pick up and drop off time is required on each booking. Lucky Rentals reserves the right to release the vehicle 24 hours after the scheduled pick up
if the hirer has not advised Lucky Rentals of any change to pick up date. The period of 59 minutes. A fee equal to the daily rental rate may apply for drop offs after this time.
Drivers requirements and licence
Drivers must hold a current and valid drivers licence for the duration of the hire period.
No minimum or maximum age restriction applies.
Deposit and payments
To secure a booking a non-refundable deposit of AU$100 is required. This deposit will vary if booked through an agent. The remaining balance is payable upon collection of the vehicle.
Please note that the correct amount is required for all cash payments as no change is available.
A non-refundable surcharge fee of 2.5% on all Visa and MasterCard transactions and 5.0% on all American Express transactions applies.
Lucky Rentals requires a credit or debit card to be used as a bond on all rental agreements and this must be the credit or debit card of the main hirer unless prior arrangements have been made.
Lucky Rentals reserves the right to process a customers credit or debit card pertaining to the rental after the hire period.
The hirer is liable for all administration, collection and legal costs in respect of charges payable under these terms and conditions.
If an amendment is made to the hire dates within 10 days prior to pick up or during the hire, no refund is available.
If the hirer wishes to extend the rental whilst on hire, authorisation must be obtained The daily rate for an extension may differ from the original rate booked.
Failure to obtain authorisation (i.e. a late return) will result in the hirer being charged the daily rate, which may differ from the original rate booked, plus an additional AU$200 for each day.
of the booking, or during the hire period, authorisation must be obtained from Lucky Rentals. Subject to the change being approved, an additional charge of AU$750 may apply.
If the vehicle is collected late or returned early for any reason there is no refund available for the unused portion of the hire.
Please note that the deposit is non-refundable.
Incorrect or contaminated fuel is used (this includes running out of fuel or putting fuel in the water tank or system)
The vehicle is used in contravention of any legislation or regulation
The hirer takes the vehicle onto a beach or sand
The hirer does not obey height-restricted areas (such as, but not limited
to, car parking buildings) and damage is caused to the roof of the vehicle
The hirer is involved in a single vehicle rollover. This includes, but is not
limited to, a vehicle that has rolled, tipped, or fallen over on its side
Driving on gravel or unsealed roads (there are no restrictions on which
roads the vehicle can be driven on, however, travel on gravel or unsealed
roads voids all liability limitations)
Retrieving, storing and recovering the vehicle to the agreed rental
location following an accident
The hirer has failed to stop and contact Lucky Rentals when a warning
light appears on the dashboard
The hirer continues to drive the vehicle following the temperature gauge
moving in a direction which shows a departure from the normal operating
The hirer continues to drive the vehicle after a mechanical breakdown or
failure (including an accident) has occurred
The hirer has an accident involving an animal whilst driving between
dusk and dawn (night driving) outside of any city limits.
The hirer, at Lucky Rentals request, does not complete an insurance
claim form following an accident
Any and all costs resulting from, but not limited to, an accident or
as the Outback without having selected and paid for the Outback Fee as described in these terms and conditions
Excess reduction options
For peace of mind, Lucky Rentals recommends the hirer take Sure Thing Insurance.
There are three levels of insurance excess options available to the hirer:
Lucky Rentals’ rates include standard vehicle insurance with an excess of AU$2500. i.e. There is no extra cost.
On the Fence
and reduce the insurance excess/bond to AU$1500.
and reduce the insurance excess/bond to AU$0 (nil).
Sure Thing Insurance includes the following:
One complete windscreen replacement or multiple windscreen chips Multiple tyre replacement
A non-refundable administration fee of AU$75 will apply in the event of an accident that requires an insurance claim to be lodged. This is irrespective of whether the hirer or a third party is at fault and will be applicable on a per claim basis.
The hirer will be responsible for all associated costs in retrieving, storing and recovering the vehicle to the agreed rental location irrespective of whether the accident is the hirer’s fault or a third party. This cost is not covered under any insurance excess options and is in addition to respective insurance option excess levels.
In the event that the costs of all parties involved in the accident and liability full excess under the rental agreement. The hirer will be refunded any excess
If an exchange vehicle is required it is the hirer’s responsibility, and at their cost, to return to the nearest Lucky Rentals depot to collect the exchange vehicle. Prior to the collection of an exchange vehicle the daily rate will still apply and Lucky Rentals accepts no liability for loss of travel days and associated costs.
Lucky Rentals cannot guarantee an exchange vehicle following an accident. Any exchange vehicle may take up to three (3) days to be available and may not be an identical vehicle. This is irrespective of whether the hirer or third party is at fault.
In the event of an exchange vehicle being required, any insurance excess options are not transferable to the exchange vehicle.
If an exchange vehicle is not required by the hirer no refund for the unused portion of the hire is applicable.
The hirer shall take all reasonable care to ensure that the vehicle is properly checked and maintained during the hire period. This shall include daily checks of the oil, water and tyre pressures.
Mechanical breakdowns must be reported to Lucky Rentals as soon as possible in order to give Lucky Rentals the opportunity to rectify the issues during the hire. In order to facilitate on-road repairs, Lucky Rentals may require the hirer to take the vehicle to an approved repairer.
The hirer is not entitled to any refund unless Lucky Rentals has been advised of the issue, and has been given the opportunity to rectify the situation.
A refund can be requested from Lucky Rentals if a breakdown has directly caused a delay in travel in one location of 48 hours or more.
Lucky Rentals is not liable for any delays in rectifying a situation caused by a breakdown occurring on a weekend or public holiday.
The vehicle is covered by 24 hour, 7 days road-side assistance.
This service covers any mechanical malfunction or failure of the vehicle.
Please note that this service does not cover failure resulting from the hirer’s actions or inactions, which includes, but is not limited to, the following:
The vehicle running out of fuel or incorrect fuel being used
The keys being locked inside the vehicle or lost
Flat batteries caused by incorrect usage of the batteries and /or incorrect
usage of any equipment that requires the batteries in order to operate A breakdown resulting from damage caused in an accident
A breakdown caused by wilful neglect
The hirer may be liable for a charge by the road-side assistance provider in the event assistance is required for the above.
The failure of non-mechanical accessories such as, but not limited to, the fridge, electric roof, DVD / CD player, air conditioning or water pump, do not constitute a breakdown.
Any potential refund for a breakdown of the vehicle is limited to the daily rental rate of the vehicle for each whole day in which total use of the vehicle is lost. This limit is for all costs incurred by the hirer and, for the avoidance of doubt, includes any substitute rental vehicles and/or accommodation costs.
All monetary refunds are processed in AU$ and Lucky Rentals does not accept any liability for currency exchange rate
These terms and conditions constitute the entire agreement and there are no other oral undertakings, warranties or agreements. Lucky Rentals employees and agents are not authorised to vary, add to, or delete from, this agreement or purpose of Lucky Rentals’ vehicles.
Where the hirer comprises of more than one person, each person is liable jointing and severally for all obligations under this agreement.
Lucky Rentals cannot be held responsible for any insect infestation such as, but
Except to the extent where Lucky Rentals is liable under law, the hirer agrees to release and indemnify Lucky Rentals from and against all actions, claims, demands, losses, damages, costs, expenses, harm or other misadventure which the hirer may suffer or incur or become liable for as a result of the use or misuse of the vehicle.
Should the vehicle booked be unavailable, Lucky Rentals reserves the right to to the hirer or cancel the booking and refund the hirer all monies paid to Lucky Rentals. Please note a substitute vehicle may be with a different supplier.
The hirer authorises Lucky Rentals to collect, hold and use the hirer’s personal information for purposes related to the hire of the vehicle and the provision of related customer services, including direct marketing and assessing customer satisfaction with products and services provided by Lucky Rentals. The hirer further acknowledges that such personal information may be disclosed to debt collection agencies, parties involved in an accident with the vehicle while on hire, any agents responsible for the processing or handling of infringements
Lucky Rentals reserves the right to amend these terms and conditions, vehicle in legislation or system generated errors, Lucky Rentals will not amend the amended at the hirer’s request.
Lucky Rentals reserves the right to refuse any rental and/or terminate a vehicle if the vehicle is damaged, the hirer has not complied with any of the material terms and conditions, in the reasonable opinion of Lucky Rentals and/ experience to operate the vehicle or the safety of the passengers or the vehicle is at risk.